The following terms and conditions (“terms”) apply to all purchases of products by you from Worldstores. Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase. Your legal rights are not affected by these terms and conditions. Advice about your legal rights is available from your local Citizens Advice Bureau.
PaymentWe take payment from your card at the time we receive your order, once we have checked your card details. Fraud checks may be conducted. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion, we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods within 14 days.
PaymentIf you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have canceled it in accordance with the instructions see section Right to Cancel. Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect Worldstores and cardholders against credit card fraud. As a result, our cut–off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Furthermore, occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order. Orders will be canceled and refunded if after 10 days information requested is not provided.
PricesThe price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund within 14 days.
- All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise. For a VAT receipt please click here to email us.
- All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).
AvailabilityAll items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Delivery of ordersDelivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. Delivery information can be found here. We make every effort to deliver goods within the estimated time–scales, however, delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
In Time For ChristmasOrder before midday 22nd December for delivery in time for Christmas. Next day items only, see check out for availability.
Export RestrictionsWe will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.
Gift WrappingWe do not offer a gift wrapping service at present.
Returns policyIn the unlikely event you should want to return an item to us we are pleased to offer all customers a 28 Day No Quibble Returns Policy. You have 28 days from receipt of your order in which to notify us if you want to return items for a refund. Just contact us and we’ll arrange for your items to be collected from your door or smaller items to be posted back to us. Items must be returned unused and in a saleable condition, and packaged in their original packaging or packaging of an equivalent standard. Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you. For reasons of hygiene we cannot refund or exchange mattresses or mattress toppers where the hygiene seal has been removed unless they are faulty or not as described. Memory foam mattresses may arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. The mattress will be able to be identified through the packaging. When returning items please allow 14 days from the date of collection for your refund to be processed, we will send you an email to confirm when your refund has been processed. Refunds will be credited to your original method of payment.
Delivery discrepanciesAny delivery discrepancies must be reported as soon as possible after delivery, preferably within 24hrs. On arrival, if the packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Damaged or faulty itemsIf you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re–delivery of a replacement. If you discover after delivery that any items are damaged or faulty, please report this to us as soon as possible using this form. We will contact you to arrange a replacement, send replacement parts or issue a refund. If you choose to receive a refund, we will refund you in full to your original payment method (your payment card or PayPal account), including any delivery charges you paid if your whole order is being refunded. To ensure a swift refund please complete a returns form and attach it to your item. We ask that you do not use the damaged items and that you re–package them in their original packaging wherever possible. Nothing within this Returns Policy affects your legal rights.
WarrantyWe offer a 1-year warranty on all products against manufacturing defects were used in accordance with the instructions. This is subject to the following exclusions:
- Moving parts (mechanisms, casters, drawers)
- Seating upholstery which is subject to usage related wear and tear
- Where incorrect assembly occurs or use of non–recommended parts or third party accessories not compatible with original design are used
- Where the product has been tampered with by a third party or interventions by non–authorised personnel.
- Where your product is covered by our warranty against manufacturing defect, we will at our discretion provide a spare part, repair, replacement or refund. Please contact us with a full description and photographs of the fault, using our damaged items form. We may arrange an engineer to inspect the item and either rectify the fault on site or advise on action required.